Refund Policy

Orbo is billed to the business that uses it, as agreed with Tiruvi (or through Corva, where the business uses both). There is no automatic renewal: a period is paid for, and the next is your choice.

• Charged twice, charged the wrong amount, or paid and the service did not switch on: we refund the difference in full, or switch it on, your choice. Tell us within 30 days.
• Changed your mind within 7 days of paying and used little of the period: ask, and we will refund the unused part at our discretion.
• GST charged on a refunded amount goes back with it. Refunds go to the account that paid, usually within 5–7 working days.

When a customer pays a business through Orbo (online, by QR or in cash), the business, not Orbo, is the seller and decides refunds under its own policy. A business gives a refund from Orbo, and an online refund goes back through its Razorpay account to the card or UPI account that paid, once Razorpay confirms it. If you are a customer, ask the business first; if you cannot reach it, contact us and we will pass your request on.

Use our contact form, say it is a refund, and give the business name and the payment or bill reference. A person replies, normally within two working days. See also the Terms and Conditions.